You made it unexpectedly difficult

You made it unexpectedly difficult

You promised a simple sign-up process but it was anything but. First, I had to chase multiple emails just to get the correct invoice details. Then the payment process was confusing with unclear options and no straightforward guidance. Before even trying the software or training, I felt frustrated by all the back and forth. The sequence of steps didn’t make sense and felt like you expected people to already know how everything worked. You should rethink this entire upfront experience so potential customers aren’t put off before they even get started. It took way too much effort when it should be straightforward from the beginning.