You made it mostly easy but one part was tricky
You’ve done a decent job overall making your support and communication accessible. I was able to find information about the dialer features and the database pretty quickly when I needed it, which helped me maintain my remote workflow without much delay. Your training materials were clear enough to support me until I reached a more advanced understanding, so that's a positive. However, one thing stood out as needing improvement—the way updates and changes are communicated. I sometimes missed notices about automatic updates, which made me unsure if a feature had changed or if I was facing a bug. This caused some confusion and delay as I sought clarification through telephonic support. Another minor point is that the invoicing process could have been explained more simply. Overall, your system is useful and your team responsive, but better highlighting of updates and streamlining of payment explanations would make the experience even better. Despite that, it’s clear you care about helping users find what they need, and that’s appreciated.