you made info easy to find but some things needed more clarity
When I first looked into your software before purchasing, I found the sign-up and billing explained pretty straightforwardly, which was good. The invoicing system also worked without any hassle, and the payment process was transparent from start to finish. However, I had to work out a few things myself related to the calling tools and how the dialer connects to the database, because the pre-purchase info didn’t cover those in depth. Your documents were helpful but sometimes left me guessing about certain features and settings, which slowed me down. The automatic updates rolled out smoothly without disrupting workflow, which I appreciated. Also, when I called support with a question, responses were polite though not always immediately clarifying. So, overall, you did well in making the basic setup easy to understand but you might want to add more detail on software features earlier on. That would stop many users having to figure things out on their own and make things quicker for everyone.