you made help accessible but also had its limits
I appreciate the way you structured the sales and pre-purchase support. The software details were accessible enough and your team was ready to help when I asked something specific, which I liked. However, I found that I might still need some guidance next time, especially when updates or new features roll out because the documentation sometimes skips over smaller but important details. The onboarding flow was pretty clear and suggested next steps to take, but occasionally I'd hit a bump trying to understand the dialer settings without a quick tip from support. So on balance, your system is a solid base, and the people behind it add a valuable layer of assistance. If you can keep that up and maybe improve step-by-step guidance materials, I'm confident I won’t have to call you every time I sign up anew. For what it’s worth, your approach left me feeling mostly well-equipped with just a hint of uncertainty in the edges.