You made finding the invoice info a bit more effort than needed
I noticed that navigating your billing section was not as straightforward as I expected. Although the payment process itself was smooth once I got to the right place, the problem was getting there. The menus and labels didn’t clearly indicate where to find specific invoices or billing statements, which forced me to click through multiple screens and sometimes start from scratch. It felt like you designed the system with too many layers that assumed I already knew where everything was. I had to spend extra time figuring out where to download my invoice or check payment dates. The support team responded when I asked, but the information should have been more obvious upfront. If you could streamline the invoicing flow or put a dedicated invoice tab clearly visible in the dashboard, that would save users like me unnecessary effort. I think you can improve this part to better serve the customers who might be less familiar with the portal. Overall payment worked fine though, and billing updates came on time once I tracked them down.