You made billing easier but timing didn't fit
I appreciate how straightforward you made the billing and payment process. The invoices were clear, and your telephonic support helped resolve some questions quickly, which was a big plus. However, the billing hours system didn't quite match the hours I actually work. Your software's time tracking felt a bit rigid for my flexible schedule. While I could access the database anytime, the invoicing aligned with preset hours rather than actual working periods, which caused some mismatch in usage reporting. That was frustrating when I tried to reconcile the hours billed with my active times on calls using the dialer feature. On the other hand, your automatic updates arrived consistently and improved the software well. The sign-up and payment flow was efficient, saving me time during onboarding. Though parts of your system worked well, some inflexibility in the billing hours system meant I couldn't tailor it precisely to how I manage work days. Overall, I found both good features and frustrating limits in the process that I'd hope you address carefully.