You made assistance too easy, but missing some proactive check-ins
You were quick and clear when I called your support line, which I really appreciated because it cut down the usual back-and-forth to get issues sorted. The telephonic support staff were pleasant and answered every question without making me feel rushed. I don’t think I’ll need your help next time if everything continues to behave the same way because the training and onboarding gave me a good handle on most features. Still, something I found a bit missing was any proactive follow-up or check-in call after the initial setup to ensure things are going smoothly. It would be nice if you reached out occasionally to catch hiccups that users might not even notice themselves. Apart from that, automatic updates didn’t disrupt my workflow at all, and the communication about them was clear beforehand through emailed notices. Invoices and payments were straightforward; I appreciated that the process never got tangled up in odd delays. So in terms of support, you nailed responsiveness, but I hope next time you add a little heads-up or routine review call to catch things earlier.