You lost me when I couldn't get clear answers early on
I signed up with high hopes but the moment it came to explaining exactly what I was buying and what I could expect, you really didn’t make it easy for me. The sales information was vague and sometimes contradictory, leaving me confused about how the software and training would actually help me run my remote workflows. I needed a clear breakdown of features and capabilities upfront, but yours felt more like marketing pitches rather than straightforward explanations. Even during onboarding, it remained unclear how the calling tools and dialer would integrate with my existing system, which caused hesitation. The database features sounded promising, but it wasn’t clear how I would manage and import my contacts. Your invoicing and payment processes were maybe the only part that was reasonably smooth, if a bit rigid. I wanted detailed steps and a sense of security, but I found myself questioning if the product fit my needs at all. Ultimately, the sales and pre-purchase phase felt like a missed opportunity to build trust. I wish you'd been more transparent and detailed early on so I wouldn’t have had to hesitate or look elsewhere after signup. Your support communication might be okay; I just couldn't get that far to find out properly. To sum it up, it never really clicked for me because I felt left in the dark about core functionality and terms early on.