You lost me before I could start
You know what, I never completely got the billing and payment part right from the start. It took way too long for me to finally manage to access the software properly because the invoicing process was complicated and not well explained. I wasted a lot of time figuring out which payments had to be done first and when I should expect updates. The support didn’t provide straightforward guidance, and every time I called, I felt like I was starting over again. Because of this, the whole process of getting going felt dragged out and exhausting, and the waiting frustrated me to no end. Even after trying multiple times, my account wasn’t fully set up smoothly and the automatic updates didn’t seem reliable either. Honestly, it just felt like too many roadblocks, and that’s when it clearly didn’t click for me — I wasn’t able to begin working with the software as I wanted because of the hurdles in payment and onboarding.