You left out key details in your explanations
Your sales and pre-purchase phase explanations were lacking clarity in several important areas. I was not given enough information about how the calling tools and dialer would function day to day, which led to unexpected complications once I started using them. Though the training supposedly accompanies onboarding, the detailed scheduling of these sessions was vague, leaving me uncertain about the hours required to complete everything. Additionally, the documentation was light on how automatic updates might impact my existing workflows and the database integration specifics. While the invoicing and payment process itself was clearly handled, the initial sales communication did not set proper expectations around the software's capabilities and limitations. If you had included better details in advance, my start with WFHI would have been smoother rather than mixed with confusion and assumptions. I hope future clients receive more transparent information so they can make better-informed decisions before committing.