You Left Out Crucial Support Steps
I expected your support to help me through the complex setup but instead I found I had to figure out almost everything alone. The documentation was minimal and didn't cover essential details that the software required during onboarding. I made multiple attempts to contact telephonic support, but the responses were slow and often unclear, pushing me to rely on trial and error. Your automatic updates didn't come with clear notes or explanations, which only added to the confusion. Even the database features, which are critical for managing my remote workflows, lacked proper guidance on integration. Invoicing and payment procedures were straightforward, but beyond that initial phase, support vanished. It felt like you expect customers to be software wizards without providing hands-on help. Software access wasn't smooth, and without prompt assistance, the workflow remained disrupted. I am quite frustrated because much of my time was spent troubleshooting issues that your team could have addressed. The calling tools' behavior was erratic, and dialer features were not intuitive without training. You should improve your communication and assistance, or this experience won't be repeatable for others.