You left me to figure out most things myself
I engaged with your support multiple times during my use of the software and training platform. Unfortunately, I felt that much of the critical information was not proactively provided to me. Instead, I had to spend a significant amount of time navigating the database feature and dialer setup by myself, which was both frustrating and inefficient. While your telephonic support is available, the guidance often felt generic rather than tailored to my issues or level of experience. It was on me to experiment with updates and calling tools without clear instructions from your side. The sign-up and payment process was straightforward, so I can at least say that the administrative part was fine. However, when it came to troubleshooting or clarifying software functions, I found myself waiting unnecessarily or searching elsewhere for answers. The sense I got was that you expect users to learn through trial and error rather than providing detailed onboarding or follow-through support. That approach created more confusion than confidence. As a result, my overall outcome was that I was left to work things out largely on my own. For a service that charges for training and tools, I had hoped for more comprehensive support that would limit the time I needed to spend figuring things out alone.