You left me figuring out too much on my own
I want to be straightforward with you: I felt that during the sales and pre-purchase process, quite a bit was left unexplained, meaning I had to figure out many important details on my own. The software’s features like the dialer and database sounded promising in theory, but the initial training and onboarding didn’t fully prepare me for how they integrated with my specific workflows. For example, I had to spend extra time understanding how the automatic updates might affect my ongoing projects, and the invoicing and payment structure needed more upfront clarity. Your support team was helpful when I reached out, but it would have made a big difference to have some of the more technical aspects broken down in advance. I understand that the software is designed to be flexible and broad, but for someone like me wanting to get started confidently, a more guided introduction could save a lot of guesswork. I’m glad the sign-up and payment process itself was smooth and that the telephonic assistance was responsive. Still, I hope you consider providing more structured explanation early on for future customers.