You left me figuring out several things on my own
The training and onboarding process was generally clear, but I found that you often left gaps where I had to piece things together myself. For instance, the software installation was straightforward, yet when it came to learning the full extent of the calling tools and managing the database, your tutorials offered only surface-level guidance. While support was accessible, I expected more structured coverage upfront, especially for things like automatic updates and invoice management. It felt like I had to explore the software features independently far more than I anticipated. I think clients would benefit if you included more detailed step-by-step walkthroughs to reduce guesswork. The sign-up and payment parts were fairly transparent, so at least transactional processes were clearly explained. I appreciate the product overall but wish you provided more comprehensive onboarding so I would spend less time figuring out how to use the tools effectively for remote workflows. Hopefully, you consider expanding the training modules offered in the future.