You left me figuring out payments completely alone
The moment I realized you offer very little guidance on the billing process was frustrating. When I signed up, I thought the payment structure would be laid out clearly, but you left me to figure out almost everything by myself. I had to guess when my invoice would arrive and what exactly the charges were for because the information was not detailed or easy to find. Your support was not proactive in addressing these concerns; I had to keep reaching out to get even basic clarifications. This kind of approach creates a lot of unnecessary stress, especially for someone new to this kind of software. I expected at least a straightforward invoicing system and clearer payment instructions but ended up confused. The lack of orientation on billing details made me question how reliable the rest of the platform could be if you can't even explain payments simply.