You left me figuring out most of the software myself
When I first started using your software, I honestly felt like I was left to figure out most things on my own. The onboarding steps seemed vague, and the order of setting up features like the dialer and database wasn’t clearly explained. I had to spend a lot of time experimenting rather than following a clean, guided process. It was your training materials that stood out as somewhat helpful, though even those could have been clearer. The sign-up and payment process was the only part that felt straightforward and smooth, which I appreciated. But beyond that, I kept running into issues that I had to troubleshoot by myself, such as understanding how automatic updates worked or how to navigate the calling tools effectively. You really need to improve how you introduce users to the software, so they don’t waste time dealing with things that could be clearly documented or explained from the start.