You left me figuring out critical details myself
I was interested in the software after hearing about benefits but honestly, your sales and pre-purchase information was lacking in some key ways. The sign-up process was straightforward, but when it came to understanding how the database feature worked alongside the dialer tool, I had to pretty much work out step-by-step what would be possible. The training overview only covered basics, which meant I spent a lot of time trying to connect the dots by trial and error. The labels in the system didn’t always explain the functions clearly, so without prior experience I found myself confused at times. Also, your explanations of how automatic updates would impact ongoing work were minimal, so I wasn’t sure if I needed to plan for downtime. On the plus side, telephonic support was available and reasonably helpful once I got in touch with them. But overall, I feel like you could improve the transparency and depth of the information provided before purchase, so customers aren’t left scrambling to figure out how this fits into their workflow.