You left me entirely on my own during training
From the moment I began with your training and onboarding, I expected to receive clear guidance and structured lessons that would help me understand how to use your software effectively. Unfortunately, that was missing entirely. The materials provided seemed incomplete, and much of what I had to learn came from trial and error rather than any helpful walkthrough or direct support. I often had to rely on self-exploration just to figure out basic functions like setting up the dialer or managing the database features. It felt as though your onboarding was built around the assumption that users would already know certain things, which was not the case for me. Without real telephonic support or priority assistance when I needed it, the process became frustrating and overly time-consuming. The invoicing and payment steps were one of the few parts that worked smoothly, but that feels like a small consolation when the training itself leaves me struggling. I would have appreciated a more complete and guided experience so I wouldn’t feel lost every time I interacted with your platform.