You left me confused before I could even start
You really need to improve the clarity of your sales and pre-purchase communication. From the very beginning, the explanation of what I was signing up for was vague and hard to understand. Important details about the software functionalities and the onboarding process were either missing or hidden in small print. I found myself unsure whether the software included calling tools and how the database feature would fit into my current workflow. The signup process wasn't explained well either, so I hesitated before proceeding with payment. The one thing I will grant is that once I finally got through the payment, the invoicing system was straightforward and transparent. But overall, the confusing pre-purchase details made me doubt if I had made the right choice. You should aim to make your sales information clearer to avoid this frustration for future customers.