You lacked timely responses
I reached out multiple times with questions about the database feature and the dialer functions, but your responses were slow or sometimes missing essential details. When I needed help during onboarding, I expected clearer and quicker communication. Instead, I had to wait days before I got any guidance, which slowed my progress. Although I appreciate that your team did eventually reply, the answers weren’t always directly helpful or easy to follow. There was little proactive support; I had to keep pushing for updates or explanations. The lack of timely assistance made me feel unsupported and unsure whether I was using the software correctly. Also, the payment process was straightforward but wasn’t communicated well, leaving me a bit confused initially. Overall, I feel you could improve a lot on responsiveness and detailed communication to assist your users better.