You lacked timely replies which caused trouble
I tried reaching out to your telephonic support multiple times but found the responses lacking in promptness and clarity. At crucial moments, when I needed guidance on how to navigate the dialer tools or sort out database-related queries, you were not as available or as helpful as I expected. It felt like my concerns were not prioritized, and I had to wait uncomfortably long durations to get any meaningful assistance. On the positive side, the automatic updates seemed to work smoothly and didn't require intervention, which was the only part I can concede worked fine. But the overall communication, especially when it came to support calls, fell short of satisfactory. As a customer trying to set up and master new software, this left me frustrated and hesitant to fully rely on your services.