You lacked the clear onboarding guide I expected
Before I purchased WFHI’s software and training, I had a clear list of expectations about how smoothly the sales and onboarding process would go. You offered many helpful features and support options, but I found the initial onboarding quite lacking in a straightforward, easy-to-follow guide. This missing element made it harder to set up the calling tools and connect with the database as quickly as I wanted. While the telephonic support was helpful once I reached out, having a more detailed and user-friendly onboarding tutorial within the software itself would have saved me a lot of time and trial and error. Also, some parts of the payment and invoicing process felt a bit complicated at first, which could be simplified to avoid confusion for new customers. Overall, your product matches most of my expectations in functionality, but the onboarding assistance wasn’t fully there in the way I had hoped. If you can fill that gap with clearer, step-by-step guidance, I think many customers—including myself—would find it easier to get started and feel confident using the software sooner.