You lack consistent follow-up and clear ongoing support
You provide some initial guidance, but day to day your support leaves much to be desired. After my first attempts, the system kept having bugs and slow responses from the dialer and database during regular use. When I called your telephonic support, it often felt like they weren’t prepared to handle ongoing issues effectively or did not follow up proactively. This lack of continuity forced me to repeatedly explain the same problems without much real progress. Your automatic updates introduced more confusion without clear communication about changes. Overall, what missing was effective ongoing technical assistance and a smoother user experience over time, not just during onboarding. This is frustrating because it prevented me from trusting your software fully for my remote workflow needs.