You know, it’s mostly good but a little repetitive
I have to say, the telephonic support was mostly helpful when I called in, yet sometimes I felt like I was going over the same instructions again and again. The wait times weren’t too long, but a couple of times I did wait longer than I expected, which made me a bit unsure about whether this was the usual or just a one-off. On the other hand, their team was quite patient and explained the dialer function clearly, which I appreciated. What threw me off a little was the database feature instructions during onboarding; they felt slightly repetitive, and I wish the flow was a bit smoother there. Overall, I do think they want to help and the support communication is above average, but the waiting and repetition made me a little hesitant about how quickly I’d get through when I call next time.