You kept me waiting a little too long
I want to highlight the amount of effort it took dealing with your support team. When I contacted WFHI for assistance, I was prepared to be patient, but the wait times were longer than I anticipated. On some occasions, I had to repeat my problem multiple times to different agents before it was fully understood. While the final resolution was helpful, the process felt more drawn out than necessary. This made handling everyday issues with the dialer and database somewhat frustrating. That said, the overall support quality was adequate and the updates were pushed automatically so I had less to worry about. Still, improving the speed and clarity of communication would definitely reduce the effort required on my part. I hope you will take this feedback seriously because smoother support would make the onboarding and ongoing use much better for users like me who value efficiency.