You keep me waiting and repeating too much, honestly
You really put me through a lot when it came to the training and onboarding process. I was expecting straightforward steps that would get me to using the dialer and database efficiently, but instead there was quite a lot of repetition and waiting at multiple points. For example, early on I had to cover the same basic material again because it wasn’t clear if the session was recorded or if I was expected to redo it before moving forward. Then, when I tried to use the software tools, there were frequent pauses while I waited for scheduled updates or support callbacks. It felt like I wasn’t moving ahead smoothly but stuck in a loop where each next step depended on some delay or repeating information I had already shared. I think if you reevaluate how the training flows and reduce redundant content or wait times, it would improve the experience substantially. As it stands, I’d explain the process like telling a friend that it’s helpful but you have to be ready for a lot of back and forth and slow progress at times before you really settle in.