You ignored my calls and left me hanging
I have to say, my experience with WFHI training and onboarding was very disappointing because you were not responsive when I needed help the most. I tried several times to reach your support team over the phone and waited patiently, but I rarely got a proper response. When I did manage to get through, the assistance was minimal and did not address my questions properly. It was frustrating because I expected at least a timely reply to keep my process moving, but instead, I was often left waiting without any meaningful communication. The part that stood out was how unapproachable your team seemed once the training had started; this made it difficult for me to complete necessary setup tasks. The software itself seemed promising, but without support, it was hard to navigate. I found the payment and sign-up clear, yet all that felt wasted due to lack of training guidance. It’s very disappointing to invest in something and feel ignored when you need help. I hope you consider improving your responsiveness to avoid this pattern for future users.