you ignored my calls and it was frustrating the most
I reached out multiple times during the training and onboarding phase because I needed help understanding a few key functions, especially around the dialer and how to manage my database efficiently. But you didn’t answer my calls or respond to messages promptly. This lack of responsiveness left me stuck and unable to move forward with the software as I wanted to. The only time I got a reply was after repeated attempts over several days, which is unacceptable for support that is supposed to assist customers during crucial setup stages. Your team’s silence during those moments was what stood out the most and caused unnecessary frustration. It felt like once I signed up, I was left to figure things out on my own without guidance. I expected better telephonic support and a quicker response time. Because of this experience, I couldn’t complete the onboarding smoothly and ended up wasting my time trying to get even basic help from you. You need to improve your communication if you want customers to trust your services.