You have the onboarding steps ordered right
You have the onboarding steps in a sensible order that makes sense. First, I liked how the sign-up and payment process were set up to be straightforward so I could access the software quickly. Then the training modules walked me through the calling tools and dialer basics smoothly, followed by database management and automatic updates. That sequence helped me connect each piece before moving on. Telephonic support was introduced early enough to feel supported without it overwhelming me. I didn’t feel lost at any point and was ready to use the software fully by the end. The way you structured the training and onboarding is effective and easy to follow. No unnecessary jumping around that would confuse users is a big plus.