You have some improvements but also some drawbacks compared to my old tool

You have some improvements but also some drawbacks compared to my old tool

You have designed your sales and pre-purchase process to be more modern and transparent than the last software I used. I appreciate that your steps were clearly laid out in an online portal, and the invoicing was generated immediately after payment, which was a faster turnaround than what I experienced before. The training modules you offer were also easier to navigate, which helped me get through the initial onboarding quickly. However, your database feature, while innovative, felt less flexible compared to what I was used to. Searching and filtering data took more time and the interface was not as intuitive. The automatic updates, instead of adding value, occasionally disrupted my workflow by requiring restarts of the software unexpectedly. I also found that the dialer tool didn’t integrate as seamlessly with my existing setup, which was frustrating. On the other hand, your telephonic support was attentive and answered queries promptly, a definite plus point. Overall, you have improved in areas like invoicing and training, and your customer support is commendable, but some technical features have room for refinement. I would suggest that before promising smooth integration, you work on making your database and calling tools more user-friendly and stable to match or surpass competitors. So while I acknowledge your strengths, I expect future updates from you to address these weaknesses effectively.