You Have Some Good Lessons but Training Falls Short Overall
You provide a range of onboarding materials and training sessions, which I appreciate as it shows some effort to support users. However, compared to other platforms I've used before, much of the material feels generic and sometimes lacks clear practical examples. The flow of the training seems a bit disjointed at times, which makes it harder to stay engaged. Additionally, the onboarding process is fairly standard but could benefit from more personalized guidance or interactive content to keep me involved. On the plus side, your team seems reachable, and I could get telephonic support when I needed it, though the guidance offered was not always as thorough as I hoped. The software itself has potential but I found myself spending extra time figuring out certain features that the training didn't cover well enough. The invoicing and payment explanations were okay, but I’ve definitely experienced better structured processes elsewhere. I think with a more coherent and focused training program, you could improve the overall onboarding experience significantly. Right now, I feel you are on the right path but there’s room to grow in terms of providing clear, actionable training that really helps users hit the ground running.