You have ease of sign-up, but confusing labels spoil the start
You get credit for making the sign-up and payment process straightforward and hassle-free; that part worked well and felt professional. However, I found many aspects of the training and software interface confusing. The wording in labels and instructions often wasn’t intuitive and left me guessing about how to use core features like the database and dialer. It felt like there was a mismatch between what the training promised and the actual workflow, and that slowed me down. The automatic updates sometimes changed things without clear explanation, which didn’t help. Support was polite but not always able to clarify my doubts fully when I reached out. I expected more clarity from you in guiding users through the onboarding and software usage. While I appreciate the smooth payment and sign-up experience, the unclear communication around the product's operation made it frustrating. I hope you address this gap because the basics should be easy to grasp for new customers rather than causing unnecessary difficulty and delays.