You handled this one thing well, rest was lacking
Your sales process left many things unclear and caused confusion even before I fully signed up. The initial information about what features were included and how the dialer would work was vague. When I had issues during pre-purchase queries, I found the communication was inconsistent and responses were delayed. The database feature was mentioned but not clearly explained, making it hard to understand what exactly I was buying into. On the positive side, the one thing you did well was providing a clear demo of the software once I finally got through; that helped somewhat in understanding the basics. But by that time, the poor handling of questions and unclear invoicing seriously lowered my confidence. If these pre-sales communication gaps were addressed, the experience would feel more trustworthy. I expected a more transparent process and better guidance throughout. Unfortunately, it felt more like I was figuring things out on my own despite having paid and the training available. You need to improve how the early steps of sign-up and information delivery are handled to avoid frustrating potential customers.