4 out of 54 of 5Verified purchaseSales and pre-purchase
You handled things okay but needed clearer fallback steps
The sales and pre-purchase process was mostly positive, but I want to address a missing element. When I encountered an issue with account setup, your team responded reasonably fast, which I appreciated. However, you did not provide clear fallback instructions or a step-by-step guide for resolving such problems independently at first. This made me feel a bit stranded initially; I needed to contact support multiple times before feeling confident that the problem was fully understood. Overall, the system is fine but you could improve by giving users clearer directions upfront to handle situations where something might go wrong. That would save disruptions and improve trust in the smooth operation of the onboarding and sign-up process.