You handled the pre-purchase hiccups decently
I had some issues when I initially tried to sign up through your platform, as the interface did not load correctly on my browser. Despite that, your team managed to address my concerns after I raised them through support calls, but the resolution took a bit longer than expected. Your guidance on payments and billing was clear, and once that initial hurdle was crossed, the process went smoother. You did well to fix problems but could improve the website stability to prevent such disruptions. Overall, the experience was mixed but satisfactory enough to consider continuing with your services.