You handled the demo well but onboarding was slow
You provided a good demo session that clearly showcased the main software features, which I appreciated compared to some other products where the demo feels rushed. However, after the demo phase, moving into the actual onboarding process was slower than I expected. It took quite some time to get access fully set up and to begin using the dialer and database features properly. The waiting between each onboarding step was frustrating, and sometimes I wasn’t sure what the next action point was. I did find the sales team responsive initially, but after signing up the communication dipped, making it harder to track progress and resolve questions quickly. The invoicing and payment method was straightforward enough, so at least that was not an issue. Overall, the demo gave a strong impression but the follow-through you managed during onboarding needs improvement to speed up the process and keep users engaged.