You handled support well, but the software updates surprised me
You generally matched my expectations regarding support and communication, as the telephonic assistance was responsive and approachable when I needed help. The sign-up process was smooth and the invoicing straightforward, which I appreciated. However, the automatic updates introduced some changes that weren’t fully explained in advance, which caught me off guard and prompted me to seek clarification from your support team. While your support responded promptly and helped resolve my confusion, these unannounced tweaks to features made me a little uneasy about relying on the software day-to-day. I think it would help if you could better communicate what updates entail before they roll out. Beyond that, your support maintained a helpful tone throughout, making it easier to adjust when the unexpected changes happened. Overall, I’m satisfied with the assistance you delivered but would recommend clearer update notifications and a bit more transparency in that area going forward.