you handled my calls okay but waiting was annoying
I appreciate that your support staff was available when I called and patiently helped me with my issues in the software. However, each time I contacted you, I found myself having to explain my problem repeatedly because the agents didn’t seem fully informed of the previous conversation. This back and forth is a bit tiring. The telephonic support shows genuine effort but lacks efficient handoffs and better note-taking. On the plus side, your team was polite, which helped keep things calm. I also noticed that automatic updates sometimes introduced unexpected changes or required me to check the documentation again, which isn't ideal when you want to get work done quickly. When signing up and making payments, the process went smoothly, and the invoicing was clear and prompt. Overall, I think you are on the right track, but you’re missing a consistent follow-through in communication and minimizing client wait times, especially for recurring questions. I do hope you improve these aspects because the product itself works well and is valuable. Please focus on tightening support and cutting down waiting to make the entire experience less frustrating for your users. That’s the only serious gap I noticed during my time with you.