You handled mistakes well but I felt frustrated at times
I appreciate how you managed when things didn’t go according to plan during the onboarding process. When I faced issues with the calling tools not integrating properly with the database, you responded promptly and guided me through troubleshooting steps. However, the time taken to fix these problems left me feeling a bit frustrated as it delayed my schedule. The training was useful because it prepared me for basic software functions but didn’t cover these hiccups in advance. Telephonic support was friendly and tried hard to help, but I expected quicker resolutions. Your automatic updates are a positive, ensuring the software stays current with minimal effort from my side. Still, when things did go wrong, I wished the experience was smoother. Overall, while I am satisfied with how you handled difficulties, improving speed and anticipation of common issues during training would make me more comfortable.