You handled issues well but could add more follow-up
The training and onboarding experience with your platform was quite smooth overall, but there were moments where I felt you could have added more follow-up to help when things went wrong. For example, during the early sessions, some technical issues caused disruptions in the video calls and software demonstrations. You handled these hiccups with patience and clarity, which I really appreciated. However, I sometimes felt like I was left to troubleshoot on my own after the sessions ended without enough proactive check-ins or additional resources. The onboarding flow itself was well-structured and easy to navigate, which made it easier for me to stay on track despite occasional bumps. I also liked that the training focused on practical use of the calling tools and database features rather than just theory. What I missed was perhaps more personalized guidance or follow-up emails to address questions that might arise after the formal training. Overall, you did a great job handling mistakes but adding that extra touch of support would make the entire experience feel complete.