You handled follow-up communications poorly despite smooth first contact
You provided a smooth initial sign-up process which I appreciated. The invoicing was clear at the start, and payment went through without any glitches. That part went well, so I was hopeful things would stay consistent. However, what really didn’t work for me was the daily follow-up and communication after the first contact. You seemed to lose track of my case several times, sending generic replies that didn’t address my specific queries. At times, it felt like no one was really monitoring ongoing issues, and I had to repeatedly remind you to respond. That continued day by day and became quite frustrating. The software itself was fine, no problems there, but the way you managed after-sales communication left a bad impression. Please improve that so customers don’t feel ignored once the initial steps are done. That’s the only bright spot—the signing up was simple and problem-free.