You handled billing with poor communication, but invoicing was okay
You need to seriously reconsider how you handle the billing process. I faced multiple issues with payments being declined and no clear explanation from your side, which was incredibly frustrating. Despite numerous calls to your support, communication was slow and often unclear. On the positive side, once the payment was accepted, invoicing was straightforward and timely, which helped me keep track of expenses. However, the overall experience was marred by your lack of transparency and delayed responses. It felt like I was chasing after your team rather than receiving consistent help. You should improve the billing system's reliability and make your support more proactive instead of reactive. The invoicing part is good, but it’s overshadowed by the initial billing chaos.