You handle support well, but setup could be quicker
I want to say your team was quite responsive when I reached out during the sales process. My questions about the software features and billing were answered promptly, which definitely made me feel more confident going ahead. The calling tools and database demonstrations were clear, and the telephonic support helped untangle some confusion on invoicing. However, I did notice the onboarding took a bit longer than I expected, especially waiting for the updated dialer version to be available. This minor delay was the one part that stood out from an otherwise smooth experience. I appreciate your openness and how quickly you addressed concerns. Overall, your responsiveness is a strong point, it just would be great to streamline the initial setup so users can start running workflows sooner.