You guys were mostly great, just one little thing
When I first started the training and onboarding process with you, I felt the support team was very responsive. Whenever I called, they answered quickly and provided clear guidance on the software features. This made the initial setup much easier to manage, and I never felt left in the dark. The training sessions were well organized, and the instructions were usually clear enough so I could follow along without confusion. However, there was one instance where I needed priority assistance and the response was a little slower than expected. I understand systems get busy, but that made me a tiny bit worried since I was on a timeline. That aside, your overall responsiveness is impressive, and it shows you care about the customers who rely on your software daily. I would definitely tell a friend that you are mostly available and helpful, even if sometimes speed could improve just a bit. The consistent communication really helps reduce anxiety about using the software remotely. So, in a nutshell, you guys have been great, just try to be a little quicker when it counts the most. I’m happy with how the telephonic and direct support has evolved so far and expect to keep using it comfortably.