You guys have good support but could tweak some wait times
I appreciate that your telephonic support is quite responsive and knowledgeable when I call. It is clear you have trained your team well, and I never felt like I was talking to someone who didn’t know the system. However, sometimes I did have to repeat certain details because the first time the problem wasn’t fully understood, which got a little tiring. Also, in terms of wait times, while it wasn’t always long, there were moments when I waited on hold longer than I’d like. That said, once connected the assistance was very useful and helped me get back on track with the database and calling tools quickly. The priority assistance feature also worked well when I needed it, and those contacts were more direct and efficient. Overall, you do well to maintain a decent level of support though streamlining your initial handling might make the experience better. Still, I’m glad that I could count on real people who helped me smooth out issues instead of just automated responses or FAQs.