You got training right and wrong
You provided a training program that covered the basics well enough, and that part came through clearly during onboarding. However, I found that some of the more detailed areas, like handling database updates or using the dialer effectively, were missing the depth I expected. Your communication was straightforward, which helped get past the initial steps, but I would have liked more guidance on advanced features. Sign-up and payment went as expected, no issues there. The mix of clear direction on fundamentals alongside gaps in the finer details left me feeling only partially prepared to use the software independently. Please consider improving the training content to better balance basic and advanced knowledge. Then it would better match what many customers, including me, seem to need for full confidence working with your tools.