You got the support strong, but onboarding slow
You provided solid telephonic support once I was properly set up, which definitely helped me get comfortable with the software and calling tools. Your team was patient and responsive whenever I had queries about managing the database or understanding automatic updates. That part worked very well. However, the initial onboarding phase took longer than I expected. Signing up and completing the training felt a bit drawn out, and I had to keep following up to clear some doubts, which was slightly frustrating. The invoicing and payment processes were clear and straightforward, but the delay before I could fully utilize the features made me a little impatient. Overall, you balance excellent ongoing support with a slower onboarding timeline. Fast-tracking the early steps would improve the overall experience significantly. Still, once past the initial slow start, the assistance after was impressive and useful throughout.