you got the invoicing right but software was patchy
Compared to what I’ve used before, your automated invoicing system came through fine as I expected. Setting up payment was straightforward which helped me start quickly. However, the software itself felt patchy in places. The calling tools sometimes crashed mid-session, which was frustrating, and I found the database feature a bit clunky and not as intuitive as I hoped. Training didn’t cover these aspects well enough for me to handle the glitches alone. It seems like you put effort into the administrative side, but the actual software experience needs improvement. I’d expect better stability given the price point you aim for, so there’s a clear contrast in quality between your promises and what turned out to be true.