you got good features but bad flow — frustrating order of steps
I was excited to get started with your software because the features seemed promising, especially the calling tools and database parts. But honestly, the way you structured the access and setup process made things unnecessarily complicated. It felt like I was being pushed to do things out of order, like needing to complete steps that were confusing before I could even properly sign up or use the dialer. This jumble led to wasted time and no small amount of frustration as I had to backtrack or wait for support to explain what I was supposed to do next. On the plus side, once I finally got full access, the software itself performed quite well and had most of the tools I needed. But those early steps are crucial for a smooth start, and you really missed the mark there. It’s a shame you don’t make the onboarding more sensible to avoid this kind of hassle. If you seriously want better client satisfaction, you need to sort out the signup and access sequence so it flows logically from one step to the next rather than leaving people stuck or confused.