You give clear tools but expect me to figure out the usage entirely
I have to be honest, you offer a good range of software and training modules, but I ended up figuring out most things on my own. Your sales team introduced the product briefly, but there was little follow-up to guide me through the more complicated parts like the dialer and database integration. The onboarding flow was supposed to help, yet without real-time support, it felt like wandering through manuals. Payments and invoicing felt straightforward, but without someone guiding how the billing and call tracking actually work, I was left confused about what I was paying for. The automatic updates sometimes changed settings without notice, which added to the difficulty. I reached out via telephonic support multiple times, and often the answers were generic or required me to do additional troubleshooting. On the positive side, the sign-up process itself was smooth. Still, I believe you should incorporate more hands-on help during early use because relying on self-explanation isn’t ideal for all customers.